1. Processing and Shipping Time:

a. Processing Time: Orders typically take 1-5 business days to process before they are shipped. We strive to process orders as quickly as possible, but please note that processing times may vary during peak seasons or promotional periods.

 

b. Shipping Time: Once your order has been processed, the shipping time will depend on the shipping method selected during checkout. Please refer to the estimated shipping times provided by the carrier.

 

2. Tracking Information:

a. Once your order has been shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment.

 

b. Please note that it may take up to 24-48 hours for the tracking information to be updated by the shipping carrier. If you have any concerns or questions about your tracking status, you can contact our customer support team for assistance.

 

3. Shipping Costs and Methods:

a. Shipping Costs: Customers are responsible for paying the shipping fees associated with their orders. The shipping costs will be calculated based on the weight, dimensions, and destination of the package. The exact shipping cost will be displayed during the checkout process.

 

b. Shipping Methods: We offer various shipping methods, including standard shipping, expedited shipping, and international shipping. The available options will be presented to you during the checkout process, and you can select the one that best suits your needs.

 

4. International Shipping:

a. For international orders, additional customs duties, taxes, or fees may apply upon delivery. These charges are determined by the customs authorities of the destination country and are the responsibility of the customer. We recommend contacting your local customs office for more information on applicable fees before placing an international order.

 

b. Please note that international shipping times may vary depending on the destination and customs clearance procedures. We will provide you with an estimated delivery timeframe based on the shipping method selected.

 

5. Order Modifications or Cancellations:

a. Once an order has been placed, it may not be possible to modify or cancel it. If you need to make any changes or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request but cannot guarantee that changes can be made once the order has entered the processing stage.

 

6. Lost or Damaged Packages:

a. Smart Threads is not responsible for lost or damaged packages during transit. However, if you encounter any issues with your shipment, please contact our customer support team, and we will assist you in resolving the matter with the shipping carrier.

 

7. Address Accuracy:

a. Customers are responsible for providing accurate and complete shipping addresses. Smart Threads T-Shirt Company will not be held liable for any delays or additional costs incurred due to incorrect or incomplete address information provided by the customer.

 

We appreciate your understanding and cooperation regarding our shipping policy. If you have any questions or require further assistance, please contact our customer support team at (833) 763-3338.